Privacy Policy – Rizike
Introduction:
Rizike, as a multi-vendor eCommerce marketplace, places the highest importance on the security and confidentiality of your information. This policy explains how we collect, use, secure, and share your personal data.
1. Information We Collect
We collect information to provide you with our services, fulfill orders, and improve your platform experience:
Identity & Contact Information: Your name, email address, phone number, and accurate delivery address.
Payment Information: Your payment details (card information or mobile banking details) are processed exclusively by secure third-party payment gateways. Rizike does not directly store this sensitive payment information.
Usage Data: Products you view, cart contents, order history, IP address, and data collected via Cookies and tracking technologies for website usage analysis.
2. How We Use Your Information
We use your data primarily to deliver services, enhance the platform, and ensure your security.
Service Provision & Order Fulfillment: To confirm your order, process payment, and deliver the products to you via sellers and delivery partners.
Communication & Support: For order-related updates, troubleshooting account issues, and customer support queries.
Marketing & Promotion: To send updates, offers, and promotional messages with your explicit consent. Every communication will include an easy opt-out (unsubscribe) option.
Security & Platform Improvement: To protect the platform against misuse and fraud, analyze data, and enhance the overall user experience.
3. Data Sharing and Transfer (Crucial for Multi-vendor Platforms)
As a multi-vendor platform, your data is shared only when necessary and under strict conditions.
With Vendors/Sellers: We share only the minimum necessary information (name, address, phone number) required for order fulfillment, delivery, and warranty/return purposes. Sellers are strictly prohibited from using this information for any other purpose, such as direct marketing.
With Delivery Partners: Only the minimum necessary information related to delivery is shared.
Legal Obligation: Data may be shared only if required by law enforcement agencies or court orders.
Data Selling: Your personal information will never be sold, rented, or commercially transferred to any third party.
4. Data Security and Breach Notification
We adhere to the highest industry standards for securing your information.
Security Measures: We use industry-standard encryption and robust security protocols to protect your data.
Data Breach: In the event of a security breach, Rizike will contact affected customers within 72 hours and inform them about the nature of the data compromised and the steps they should take.
5. Data Retention and User Rights
Ensuring user rights and control over their data is a fundamental part of our policy.
Data Retention: After your account is closed, your personal data will be securely deleted or anonymized within a specified timeframe (e.g., 1 year), unless required for legal or auditing purposes.
Right to Erasure: You may contact support at any time to request access, correction, or deletion of your data. The request will be processed within 30 days.
6. Cookies and International Data Transfer
Use of Cookies: We use Necessary Cookies for site functionality and Analytics Cookies to improve our services. You will be provided the option to give your Consent for non-essential cookies upon visiting the website.
International Data Transfer: While Rizike operates under Bangladeshi law, if any data is stored on servers or cloud services located outside Bangladesh, we ensure that the transfer is done in compliance with this policy and all applicable data protection laws of Bangladesh.
7. Children’s Privacy
The Rizike platform is intended for users aged 18 and above. We do not knowingly collect personal data from children. If any parent believes their child has provided us with data, they should contact us immediately, and we will securely remove the information from our systems.
