Returns and Refund Policy – Rizike
1. Return Eligibility and Timeline
Timeline: Returns are allowed within 7 (seven) days of product delivery.
Condition: The product must be unused, in its original packaging, and include all tags and accessories.
Non-Returnable Items: Personal care products, undergarments, digital products, and customized or made-to-order items are not eligible for return.
2. Cost of Return Shipping
If the product is defective or the wrong item was delivered, the Seller or the Platform will bear all return shipping costs.
If the return is due to a ‘change of mind’ for a non-faulty product, the customer must bear the return shipping cost.
3. In-Transit Damage Claims
If the product arrives damaged, the customer must report the damage within 24 hours of receiving the item.
Proof: The customer must submit photo or video evidence of the damage for the claim to be processed.
4. Refund Processing Timeline
Refunds will be processed within 7 to 10 working days after the return has been approved.
The refund method will match the original payment method.
5. Refund for COD Orders (Cash on Delivery)
For Cash on Delivery (COD) orders, the refund amount will be credited to the customer’s provided Bank Account or Mobile Banking account (e.g., bKash/Nagad).
Data Security: The Platform must take full responsibility for the security and privacy of the customer’s shared financial information.
6. Partial Refund and Compensation
If a customer returns only part of an order, a partial refund will be issued for the value of the returned item(s).
If the product is returned with damaged packaging or missing accessories (and is otherwise unused), a fee for the replacement cost may be deducted from the refund amount.
7. Offers and Coupon Refunds
If a purchase was made using a Coupon or Discount, the refund will only include the actual cash amount paid by the customer.
If a partial return is made, the free shipping benefit will not be revoked.
8. How to Easy Request a Return Process
Log in → My Orders → Select Order → Request Return.
Courier will collect the item or you may drop it at a Rizike return center.
9. Rejected Return Process
If a return request is rejected, the customer must be informed with a specific and written reason.
The rejected item will be sent back to the customer’s address. The shipping cost for resending the item is generally borne by the customer.
10. Replacement Policy
If the product is defective or wrong, a replacement will be arranged. If a replacement is unavailable, a full refund will be issued.
